Hi [bctk_formatted_billing_full_name],
Thank you for submitting your order, Let’s take a look at your order details firstly, and only make the payment after confirming all the following info are correct.
Order Number
[bctk_order_number]Total
[bctk_formatted_order_total]Phone
[bctk_billing_phone]Order details
Billing to
Shipping To
Destination country Code: [bctk_shipping_country]
If you make sure that all the above information are correct, please complete the payment next!
Holidays Notice
Chinese New Year Holiday Notice
Dear Customer,
As the Chinese New Year approaches, we cannot guarantee dispatch of your order before the Chinese New Year holiday concludes. While some products from our European warehouses may support intermittent shipping during the holiday period, but we cannot commit to specific delivery timelines.
If you still want to pay for your order, That means you agree to let us to process your order after the holiday (After 25th February 2026)
However, orders paid for in advance shall be prioritised for dispatch within our order queue. We will process orders sequentially based on the time of payment receipt after we back to work!
On the other hand, you can keep the order. you can pay your order on February 20-24th so that we may receive your payment after we get back to work and then we can start preparing your order.
Our holiday period is February 5, 2026 – February 25, 2026.
During the holiday times, if you need to contact us, please email to: [email protected]
your emails will be answered in about 48 hours during holiday times
Payment information
Please note: We have updated our bank account details. Please don’t pay to our previous bank account, as the old account has been deactivated and is no longer in use.
↓The following bank details are our most recent bank information:
👤 Beneficiary Account Name: ARPHA GROUP LIMITED
🔢 Account Number/IBAN: LU16 4080 0000 4630 5603
🏷️Swift/BIC Code: BCIRLULLXXX
🏦 Bank Name: Banking Circle S.A
📍 Bank Address: 2 Boulevard de la Foire L-1528 Luxembourg
🌍 Country/Region: Luxembourg
💱 Supported Currencies: USD, EUR
📝 Payment Message: Your order Number
NOTICE:
- Support Currency: USD, EUR
- Please Don’t pay from the United Kingdom, Croatia, North Korea, Iran, Turkey, Bulgaria, Qatar, Morocco, Vatican or any Africa countries to our account, as your payment may encounter issues and can’t get the refund.
- To pay in other currency, Please pay according to the amount calculated at this link
Our Guarantee
100% Delivery Guarantee
100% Authenticity Products Guarantee
Get tracking number by email after shipment.
We take care of customs clearance. No Customs issues for you.
We offer a refund if you don’t receive the order. (such as loss of goods for some reason)
Tell us you already paid for your order
After you finish the payment, please inform us by send email to [email protected]
with your order number and payment proof please (such as PDF or screenshot picture)